TCU Repairs – Refund Policy

At TCU Repairs, customer satisfaction is our top priority. We stand by the quality of our repair services and strive to ensure every customer has a positive experience. This Refund Policy outlines the conditions under which refunds may be issued.

1. Service Guarantee

• All repair services performed by TCU Repairs are covered by a [14days] limited warranty (adjust as applicable) on labor and replacement parts used.

• If the same issue reoccurs within the warranty period due to our workmanship or defective parts provided by us, we will re-service the repair at no additional cost.

2. Eligibility for Refunds

Refunds may be considered under the following conditions:

• If we are unable to complete the repair after payment has been made.

• If parts ordered by us are found to be unavailable, discontinued, or defective and a suitable replacement cannot be sourced.

• If services were charged in error.

3. Non-Refundable Items

• Diagnostic/service fees are non-refundable once the service has been performed.

• Repairs that fail due to customer misuse, physical damage, liquid damage, or tampering after the service is completed are not eligible for a refund.

• Third-party parts provided by customers are not covered under our warranty and are non-refundable.

4. Refund Request Process

To request a refund, customers must:

1. Contact TCU Repairs within [14 days] of the service date.

2. Provide proof of service (invoice/receipt).

3. Allow TCU Repairs to inspect the device or item in question, if applicable.

5. Refund Method

Approved refunds will be issued via the original method of payment within [5–10 business days].

6. Contact Us

If you have questions about this Refund Policy, please reach out to us